Refund Policy

1. Our Commitment

At ViralRebirth, we want you to be completely satisfied with your purchase. We offer a free watermarked preview of all generated clips before you pay, so you can evaluate the quality of our output before committing. This policy outlines the circumstances under which refunds may be issued.

2. Preview Before You Pay

ViralRebirth provides a free preview of all generated clips with a watermark before any payment is required. We strongly encourage you to review the preview clips carefully before purchasing clean, watermark-free downloads. This preview system is designed to ensure you are satisfied with the results before spending any money.

3. Eligible Refund Situations

We will issue a full refund in the following circumstances:

• Technical failure: If the Service fails to deliver your purchased clips due to a technical error on our end
• Corrupted downloads: If the delivered clip files are corrupted or unplayable and we are unable to resolve the issue
• Duplicate charges: If you were charged multiple times for the same order
• Service not rendered: If payment was processed but no clips were delivered within 24 hours

4. Non-Refundable Situations

Refunds will generally not be issued in the following cases:

• Dissatisfaction with clip selection or quality after previewing and purchasing
• Change of mind after purchasing clean downloads
• Issues caused by the source video quality (low resolution, poor audio, etc.)
• Failure to download clips within the available download window
• Copyright claims or content takedowns related to content you submitted

5. How to Request a Refund

To request a refund, please contact us through our contact page within 7 days of your purchase. Please include:

• The email address used for the purchase
• A description of the issue
• Any relevant screenshots or details

6. Refund Processing

Approved refunds will be processed within 5-10 business days. Refunds will be issued to the original payment method used for the purchase. Please note that your bank or payment provider may take additional time to reflect the refund in your account.

7. Disputes

We encourage you to contact us directly before initiating a chargeback or dispute with your payment provider. We are committed to resolving issues quickly and fairly. Filing a chargeback without first contacting us may result in your account being suspended from future use of the Service.

8. Contact Us

If you have any questions about our refund policy or need to request a refund, please visit our contact page. We aim to respond to all refund requests within 24 hours.